Yes. For dedicated packages, you’ll meet and select your preferred VA from our shortlisted candidates, all of whom have been pre-screened, skills-tested, and onboarded by our team.

Our VAs work within Australian business hours and adapt to your preferred time blocks for communication and task delivery. This ensures real-time collaboration and responsiveness throughout your workday.

Quality and transparency are at the heart of what we do.

You’ll have:

- Weekly reports and time tracking updates

- Dedicated time blocking from your VA

- Start and End of day updates

- Dedicated Slack Channel for quick and easy collaboration and communication

- A dedicated Client Success Manager

- Direct support from our Operations Team whenever you need it

Because we genuinely care about your success, we treat your business like our own — with structure, consistency, and care.

Our VAs can support you with a wide range of areas including:

- General admin and inbox management

- Social media scheduling and marketing support

- CRM management, lead tracking, and client onboarding

- Systems setup, SOP creation, and operations support

- During onboarding, we’ll help prioritise where your VA can add the most value immediately.

Yes, we require a 90-day minimum commitment for all packages. This ensures stability for both you and your VA, and gives enough time to build strong systems and relationships.

We’re not a “set and forget” agency. We combine personalised service with strong systems and structure to set both you and your VA up for success.

Yes! You can upgrade your plan at any time. Whether you need an extra 10 hours a week or an additional VA, we’ll scale your support as your business evolves.

We take data security seriously. All VAs sign confidentiality and non-disclosure agreements before starting, and client access is managed through a secure password-sharing tool, LastPass.

We guide you through it! During onboarding, we’ll show you how to prioritise, brief, and assign tasks clearly. You’ll also have access to a dedicated task tracker, making it easy to manage what’s in progress, completed, or upcoming, so you always know where things stand.

We understand business can be seasonal or unpredictable. You can pause or adjust your plan with a minimum of 30 days’ notice after your 90 day contract has finished.

All plans are billed monthly in advance. The Collaborative Co. will invoice you directly, and payment can be made via direct debit or credit card. Billing remains consistent for easy cash flow management. If you upgrade or adjust your plan mid-month, we’ll simply pro-rate the difference.